Guest Policies

We recognize that travel plans can be unpredictable. However, as a boutique establishment, late cancellations significantly impact our operations. Our refund policy balances flexibility with business sustainability:

• Advance Cancellation (14+ Days): Should you cancel at least two weeks before your arrival, you will receive a full refund, minus a 5% administrative fee to cover processing costs.
• Partial Refund (6 –14 Days): Cancellations made within this window qualify for a 70% refund.
• Late Cancellation (Under 5 Days): Reservations cancelled less than 5 days before check-in, as well as "No-Shows," are non-refundable, as these rooms cannot typically be re-booked on such short notice.

Check-in (from 14:00): This window allows our housekeeping team to ensure your room meets our stringent cleanliness standards. If you anticipate a late arrival, please notify us so we can make the necessary arrangements.

Check-out (by 10:00): To prepare for incoming guests, we kindly ask that you vacate your room by 10:00.

Extended Stays: Late check-outs are subject to availability and may incur an additional surcharge to account for the adjusted cleaning schedule.

We pride ourselves on providing a sanctuary for our guests. To preserve this atmosphere:

• Smoke-Free Environment: For the health and comfort of all, our indoor facilities are strictly non-smoking. Guests are welcome to smoke in designated outdoor areas. Please note that violating this rule triggers a R500 specialized deep-cleaning fee.
• The "Quiet Hours" Policy: Between 22:00 and 08:00, we request that noise levels be kept to a minimum. This includes television volumes and communal area conversations.
• Visitor Policy: To ensure security and exclusivity, only registered guests are permitted on the property overnight.

Indemnity: While we take every precaution to provide a secure environment, Elmed Guest House, its management, and staff accept no liability for any loss, theft, or damage to personal property, nor for any injuries sustained while on the premises. We recommend guests maintain their own travel and medical insurance.

Accountability: Guests are responsible for the condition of the room and its contents. Any significant damage to property or loss of guest house items will be billed to the guest's account.

Your trust is paramount. In accordance with the Protection of Personal Information Act (POPIA) of South Africa, we only collect the data necessary to process your booking and enhance your stay. We do not share your personal information with third parties for marketing purposes, and we employ robust digital measures to ensure your data remains confidential.

To maintain our high standard of service and guarantee room availability, we operate on a pre-payment basis. A reservation is only considered legally binding and "confirmed" once the full balance has been settled.

• Payment Methods: We prioritize secure electronic transfers.
• Confirmation: Guests are encouraged to share their Proof of Payment (POP) via email or our booking portal to prevent any administrative delays in securing their preferred dates.